Shipping policy

Effective Date: 06/01/2026

Welcome to Sheddings Pet Supplies. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

Orders are typically processed within:

  • 1–2 business days (Monday–Friday)

Orders are not processed, shipped, or delivered on weekends or public holidays.

After processing, orders are prepared for shipment and transferred to the selected delivery carrier.

2. Order Cut-Off Time

Daily Order Cut-Off Time: 5:00 PM (GMT UTC+0)

  • Orders placed before 5:00 PM (GMT UTC+0) are typically processed on the same business day

  • Orders placed after 5:00 PM (GMT UTC+0) are typically processed on the next business day

3. Shipping Cost

  • Free Shipping is available on all orders

  • No additional shipping charges are applied at checkout unless otherwise stated

4. Transit Time

After shipment, estimated delivery time is:

  • 3–4 business days

Delivery times are estimates only and may vary depending on location, carrier operations, and other factors.

5. Total Delivery Time

Estimated total delivery time:

  • Processing Time: 1–2 business days

  • Transit Time: 3–4 business days

Estimated Total Delivery Time: 4–6 business days

6. Shipping Confirmation & Tracking

Once your order has been shipped:

  • A shipping confirmation email may be sent

  • Tracking information may be provided when available by the carrier

Tracking updates are provided by the shipping carrier and may not be available immediately after dispatch.

7. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information during checkout.

Please note:

  • Incorrect or incomplete addresses may result in delivery delays or failed deliveries

  • We are not responsible for orders shipped to addresses entered incorrectly by the customer

  • Additional costs resulting from incorrect address information may be the customer's responsibility

8. Delivery Delays

Delivery estimates are not guaranteed.

Delays may occur due to:

  • Carrier operational issues

  • Severe weather conditions

  • High shipping volumes

  • Public holidays

  • Other circumstances outside our reasonable control

9. Lost or Stolen Packages

If tracking indicates that a package has been delivered but you have not received it:

  • Check with household members, neighbors, or building management

  • Contact the shipping carrier for additional information

  • Contact us if you require assistance

Responsibility for packages may transfer upon confirmed delivery by the carrier.

10. Failed Delivery Attempts

Delivery may fail if:

  • An incorrect address is provided

  • The recipient is unavailable where a signature is required

  • Delivery instructions cannot be completed

If a package is returned to us:

  • Additional shipping charges may apply for reshipment

  • Any refund request will be reviewed in accordance with our Return & Refund Policy

11. Shipping Locations

We currently ship to addresses within the United Kingdom only.

We do not currently offer international shipping.

12. Order Changes & Cancellations

  • Orders may be modified or cancelled before processing begins

  • Once an order has been dispatched, changes or cancellations may not be possible

  • Please contact us as soon as possible if assistance is required

13. Contact Information

For shipping-related inquiries, please contact:

Store Name: Sheddings Pet Supplies

Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom

Phone: +44 161 345 2761

Email: support@sheddings-petsupplies.uk

IMPORTANT NOTICE

  • Delivery estimates are provided for informational purposes only

  • Delays caused by carriers or circumstances outside our control may affect delivery times

  • Customers should retain order and tracking information for future reference