Welcome to the Sheddings Pet Supplies FAQ page. Here you will find answers to common questions regarding our products, orders, shipping, payments, returns, and store policies.
If you cannot find the information you are looking for, please contact us at support@sheddings-petsupplies.uk.
GENERAL QUESTIONS
1. What is Sheddings Pet Supplies?
Sheddings Pet Supplies is an online store offering pet-related products for dogs and cats, including pet toys, pet beds, pet winter clothing, pet harnesses, leads, and collars.
2. Where are you located?
Our business address is:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom
3. How can I contact you?
You can contact us via:
Email: support@sheddings-petsupplies.uk
Phone: +44 161 345 2761
ORDER QUESTIONS
4. How do I place an order?
Browse our website, select a product, add it to your cart, and proceed to checkout.
5. Can I modify or cancel my order?
Orders may only be modified or cancelled before they have been processed for shipment. Please contact us as soon as possible if changes are required.
6. Will I receive an order confirmation?
Yes. An order confirmation email will be sent after your order has been successfully placed.
SHIPPING & DELIVERY
7. How long does delivery take?
Estimated delivery times are:
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Processing Time: 1–2 business days
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Transit Time: 3–4 business days
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Total Delivery Time: 4–6 business days
Delivery times are estimates and may vary.
8. How much does shipping cost?
We offer free shipping on all orders.
9. What is your order cut-off time?
Our daily order cut-off time is:
5:00 PM (GMT UTC+0)
10. Do you provide tracking information?
Tracking information may be provided when available from the shipping carrier.
11. What happens if I enter the wrong address?
Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.
PAYMENT QUESTIONS
12. What payment methods do you accept?
We accept payment methods displayed at checkout.
13. Is my payment secure?
Payments are processed through secure payment providers.
14. Can my payment be declined?
Yes. Payments may be declined by your bank, card issuer, or payment provider.
RETURNS & REFUNDS
15. What is your return policy?
We accept eligible return requests within 30 days of delivery.
16. Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns.
17. Do you provide return labels?
No. Customers are responsible for arranging their own return shipping method unless otherwise agreed.
18. What is your refund policy?
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
19. Is there a restocking fee?
No. We do not charge a restocking fee.
20. Can I return used items?
No. Returned items must be unused and meet the requirements outlined in our Return & Refund Policy.
PRODUCT QUESTIONS
21. What types of products do you sell?
We currently offer products within the following categories:
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Pet Toys
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Pet Beds
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Pet Winter Clothing
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Pet Harnesses
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Pet Leads
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Pet Collars
Product availability may vary over time.
22. Are product sizes available?
Available sizes, dimensions, and product specifications are listed on the relevant product pages where applicable.
23. Are your products suitable for all pets?
Product suitability varies depending on the individual product. Please review the product description, specifications, and sizing information before purchasing.
ORDER ISSUES
24. What if my order is delayed?
Delivery times may be affected by carrier operations, weather conditions, public holidays, or other circumstances outside our control.
25. What if I receive a damaged or incorrect item?
Please contact us within 3 days of delivery and provide photographs of the item, packaging, and order details for review.
PRIVACY & SECURITY
26. Do you collect personal information?
Personal information may be collected and processed as described in our Privacy Policy.
27. Do you share my information?
Information may be shared with service providers when necessary to process orders, payments, deliveries, or other business operations.
SUPPORT
28. How can I contact customer support?
You can contact us by email or phone using the contact information provided below.
29. What information should I include when contacting support?
Please include:
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Your order number
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A description of your inquiry
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Photographs (if applicable)
CONTACT INFORMATION
Business Name: Sheddings Pet Supplies
Business Address:
301 Ripponden Rd
Oldham OL1 4JJ
United Kingdom
Business Phone: +44 161 345 2761
Business Email: support@sheddings-petsupplies.uk
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC+0)