Billing Terms & Conditions

Effective Date: 06/01/2026

At Sheddings Pet Supplies, we are committed to providing a secure and transparent payment experience for our customers.

Secure Transactions

We use Secure Socket Layer (SSL) encryption and other industry-standard security measures to help protect personal and payment information during the checkout process.

Payment information is processed through secure payment providers. For security reasons, we do not store or have access to complete payment card details.

Payment Processing

Payments made through our website are processed using secure payment processing systems.

All transactions are encrypted and handled in accordance with applicable security standards.

Accepted Payment Methods

We currently accept the following payment methods:

Visa
Mastercard
Maestro
American Express
JCB
Visa Electron
Discover
Diners Club

Additional payment methods may be displayed at checkout depending on availability.

All payments are processed in GBP (£).

Payment Authorization

When you place an order:

Your payment method is securely authorized during checkout
The applicable payment amount is processed when your order is submitted
An order confirmation email will be sent after your order has been successfully placed

If a payment is declined, customers may wish to:

Verify payment information
Contact their bank or card issuer
Use an alternative payment method if available

Fraud Prevention & Security Reviews

To help prevent unauthorized transactions, orders may be subject to security verification and fraud prevention reviews.

We reserve the right to:

Review transactions for security purposes
Request additional verification when necessary
Cancel orders that appear unauthorized, fraudulent, or in violation of our policies

Billing Information

Customers are responsible for providing:

Accurate billing information
Valid payment details
Current contact information

Incorrect or incomplete information may result in payment issues, order delays, or order cancellation.

Currency & Taxes

All prices displayed on our website are listed in GBP (£)
VAT is included where applicable under UK regulations
Any applicable charges will be displayed during checkout before payment is completed

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please note:

Approved refunds are processed within 10 business days in accordance with our Return & Refund Policy
Banks and payment providers may require additional processing time before funds appear in your account
Refund processing times may vary depending on the financial institution involved

For complete refund information, please refer to our Return & Refund Policy.

Payment Disputes

If you experience an issue relating to a payment or order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

We will review inquiries and work to address concerns in accordance with our policies and applicable laws.

Email: support@sheddings-petsupplies.uk